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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP Smart Tank 7001 All-in-One

I have downloaded HP Scan, chose save as jpeg, changed item type to photo, but the page size dropdown does not provide an option for Detect Photos like I've seen for other HP products.  I am using HP Universal Scan version 51.10.6089 and it is recognizing my printer as a 7001.  Am I missing anything?

1 REPLY 1
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@FlyerNut 

 

Welcome to the HP Community --

 

The short answer

 

HP Scan -- that is, the HP Scan that is installed as HP Universal Scan Software is not the right tool for your current task.

 

True -- HP Universal Scan Software does not include the valuable and loved Page Size option > "Detect Photos"

 

HP Scan -- the original -- the scam program that is part of the Full Feature Software -- HP Scan program includes "Detect Photos".

 

The Longer Answer

 

Good Grief -- What??

 

It's not your fault -- at this writing there are (at least) two HP Scan software programs --

 

One HP Scan is the shortcut to the HP Scan executable that is part of the Full Feature Software - the "Original" HP Scan.

 

The "other" HP Scan program is the HP Universal Scan Software.

 

Yes, unfortunately, in spite of being two different animals, the program names are the same.

 

When the full driver printer software is installed, "HP Scan" is part of the whole driver.

The Shortcut to HP Scan that is placed (by the installation) on your Desktop is named for the Printer model.

 

OK..

HP Universal Scan Software is a separate scan software program.

When the Shortcut is added to the Desktop (by the installation), the shortcut is named HP Scan.

 

DragonFur_0-1695655279908.png

 

Side Bar - FYI only

Just to make it interesting, IF you have the Full Feature Software already installed on the computer and next install the HP Universal Scan software, the HP Universal Scan Software creates its own separate Shortcut on the Desktop AND adds the OCR libraries to the previously installed (original) HP Scan program.  Ignore this for now - OCR is not relevant to your current question.

 

Example - HP Universal Scan Software - Model Dependent - Menu - Shortcut - Save as JPEG - Page Size

HP_Universal_Scan_Menu_JPEG_Page-Size_1HP_Universal_Scan_Menu_JPEG_Page-Size_1

 

Example - HP Scan (part of the full driver printer software - menu - Save as JPEG

9025_HP_Scan_menu_JPEG_More_Image_All_79025_HP_Scan_menu_JPEG_More_Image_All_7

 

=======================================

Printer - Software

 - Windows -

 

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

 

 

Basics - Printer Software

 

Note: Skip part(s) that are not relevant to your situation.

 

Uninstall the full driver printer software from Programs and Features

Restart computer and Sign in

Install a new copy of the Full Feature Software

Restart computer and Sign in

 

 

Full Feature Software / Full Driver printer software

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP Easy Start Printer Setup Software – Offline Use Only 

 

Optional – Supported for your printer

HP Universal Scan Software –

NOTE:  Model and Operating System version Dependent

 

Note:  HPUSS can be installed as standalone or installed after the full feature printer software.

 

 HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software. 

 

HPUSS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.

 

Reference: Open  HP Universal Scan Full Feature Software  > If needful, Choose a different OS > Open all > Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack.

 

After the software is installed, Restart the computer and sign in. 

 

HP Universal Scan Software provides a larger GUI to make using the software easier on high-resolution screens.   New features have been added to the main menu to help with navigating the settings.

 

Reference

 HP printers - Scan as Editable Text (OCR) with HP Scan (Windows)

 

====================================

 

The installation of the full driver generally adds at least two shortcuts to the Desktop.

Note:  HP Scan is not installed (only) when the printer supports Scan.

 

Printer Assistant 

HP Scan

 

When needed / wanted, enable "Scan to Computer" using the Printer Assistant

 

Open the Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

 

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP Smart Tank 7001 All-in-One  

 

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.