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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-15-2024 11:52 AM

HP Recommended

Brand new HP Smart Tank 7600 and the ADF does not function properly.  Trying to use ADF to make copies, paper is inserted, but when I press COPY, it copies from the empty glass top instead.  My other HPs chime when a document is inserted into ADF, but I get no indication that this one recognizes that docs are in place.  HELP!

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1 person had the same question
1 REPLY 1

‎01-17-2024 01:50 PM

HP Recommended

Hi @RBCPA,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear that you're experiencing issues with your HP Smart Tank 7600's ADF (Automatic Document Feeder). Here are a few steps you can try to troubleshoot and resolve the problem.

 

  • Check ADF Sensor: Make sure that there is no obstruction or debris on the ADF sensor. This sensor detects the presence of documents in the feeder.
  • Clean the ADF Rollers: Dust or debris on the ADF rollers can affect its performance. Open the ADF cover and inspect the rollers. If needed, clean them with a lint-free cloth dampened with water.
  • Restart the Printer: Turn off your printer, wait for a few seconds, and then turn it back on. This simple step can sometimes resolve temporary glitches.
  • Update Firmware: Ensure that your printer has the latest firmware installed. Check the HP support website for any available firmware updates for your specific printer model.
  • Check ADF Settings: Verify that the ADF is selected as the paper source in your printer settings. You can do this through the printer's control panel or the printer software on your computer.
  • Reset Printer Preferences: Resetting the printer preferences to default settings might help. Look for an option to reset preferences in your printer menu or software.

 

Remember to consult your printer's user manual for specific instructions related to your model.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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