HP 7740 ADF feeder results in crooked scans

[DesignMod]

I have an HP OfficeJet Pro 7740 that is new out of the box (actually bought a few months ago, but just set up).  All scans done using the ADF are crooked by about 1/8".  If scanned from the glass the scan is fine, so it's something with the feeder.  What can be done to correct this?

[greenturtle]

Hi,

Thanks for using the HP Forums.

Please ensure that the Paper guides are used when using the Document Feeder.

Thanks.

[DesignMod]

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@greenturtlewrote:

Hi,

Thanks for using the HP Forums.

Please ensure that the Paper guides are used when using the Document Feeder.

Thanks.

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Yes, I am using the paper guides.  

[greenturtle]

Hi @DesignMod

Thanks for confirming that the paper guides are used. 

Are you able to share the image of how bad the crookedness is? 

If the results are unacceptable, do contact HP for a replacment unit.

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Thanks for choosing HP!

[DesignMod]

Attached is a test scan.  You can see along the edge where it gets a slightly angled gray "shadow" where the paper is crooked.  It's not a lot but enough to make the scan unacceptable for business purposes.

[greenturtle]

Hi @DesignMod

Not really clear from the scan but if the issue is not acceptable, do call HP for a replacmeent.

Thanks.

[NeighborLady]

I have the same issues with the same printer, which is new. My scans and copies are much worse. It only happens with the ADF.