HP 7740 - ADF problem

[Wayne1970]

When I attempt to scan using the automatic document feeder, it will not pick up the image.  The documents feed, then I get a misfeed error (after they all fed).  I can use the flat bed fine, but that requires one page at a time.  It was working fine prior to this.  I have tried to restart the computer and printer to no avail.

[Rainbow23]

Hi @Wayne1970,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP OfficeJet Pro 7740 Wide Format All-in-One Printer wherein it does not pick up the paper for scanning.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link: Printer Does Not Pick Up Paper From ADF

Let me know if this works.
 

You have a good day ahead.

[Wayne1970]

To clarify, the papers do feed through the feeder, it just doesn't pick up or read the image off the papers.

[Rainbow23]

Hi @Wayne1970,

Thank you for your reply, I'll be more than glad to help you.

I understand that the printer does not scan from the ADF.

I suggest that you clean the ADF glass strip next to the flat bed scanner glass and check.

If the issue still persists, please contact HP phone support from this link: www.hp.com/contacthp
You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.

You have a good day ahead.

[Wayne1970]

OK, so I have no idea what happened or why this fixed my problem, but I was playing around with the dashboard settings and right clicked the "Save as PDF" button and there was an option to "Restore settings to factory default values" and I clicked on that and voila, everything works again.  Still not aware of ever changing anything, or noticing a setting on the dashboard that would affect the functionality, but that fixed it, so if you have this problem, may try that.

[Rainbow23]

Hi @Wayne1970,

I am happy to know that the issue has resolved after restoring the unit to its factory defaults.

I also appreciate your time and patience.

You may also check these steps and also more settings on the printer on page no. 140 of the user guide from the link: User Guide

Feel free to ask your queries in future as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.