HP 7740 Scanner Issue - Cannot Communicate With Macbook Pro

[tleeds64]

Mac OsX 13.1 Ventura- Scanner error communicating with flatbed (but not, seemingly the feeder). I can scan to a usb. Please help! Have tried HP Smart Diagnose and fix and it finds nothing.

[Nal_NR]

Hi @tleeds64 

Welcome to the HP Support Community.

I'd like to help!

Update Firmware: Click here

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Reset the printing system (macOS)

Resetting the printing system on a Mac can resolve problems such as print jobs stuck in the queue, connection issues, and incomplete driver setups.

NOTE: 

A printing system reset removes all HP and non-HP printers and scanners, and clears all print jobs and saved print settings. All printers and scanners must be set up again after completing the reset.

1. Click the Spotlight icon 

   , and then search for and open Printers & Scanners.

2. Right-click or click while pressing Control in the Printers list, and then select Reset printing system to complete the reset.

1. Restart the printer.

2. Click Add Printer, Scanner, or Fax or the Add button 

   , select your printer in the list, and then click Add.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
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