HP 7740 changes scan size

[Michellemv]

when I scan a letter size or tabloid size the scanner creates a pdf that is a much larger size paper (26”x42”)

Why won’t it scan yo the original scale ?

[Dragon-Fur · Accepted solution]

@Michellemv 

Edits - Update Content

New release - Dated July 1, 2021

Version 128.1.219.0

Comments

A test of PDF scan - simple eight page document - shows the "scan size" bug is fixed.

This is true for my test - everyone should, of course, try this for themselves.

NOTE:  Regardless, there is no "going back" to an older release.

If you have Automatic Updates switched on in the Store, the app is likely updated now.

You can also manually check / update applications.

Microsoft Store - Application Updates

Windows (Start) > Microsoft Store

In the upper right corner, click on the three horizontal dots ...

Select Settings > App updates > "Update apps automatically" = ON

In the upper right corner, click on the three horizontal dots ...

Select Downloads and Updates > Get Updates

If the application updates, consider:  Restart the computer and log in

==============================================================

Older Content

The printer is OK.

At this writing, HP Smart has a reported bug that causes PDF files to be inflated in both page size and file size.

HP is working on the solution.

When the fix is ready, a new version of HP Smart will be released in the  Microsoft Store

If the Store is set to update on its own, you can wait for the applications in the Store to update.

OR

Microsoft Store - Application Updates

Windows (Start) > Microsoft Store

In the upper right corner, click on the three horizontal dots ...

Select Settings > App updates > "Update apps automatically" = ON

In the upper right corner, click on the three horizontal dots ...

Select Downloads and Updates > Get Updates

If the application updates, consider:  Restart the computer and log in

What to use while waiting for the solution?

What if?

If you have a "fat" file for which you no longer have the original document,

If you need to have a properly sized scan file,

Print the document at a reduced "Shrink to Fit" size,

Re-scan the printed document into the computer using OTHER than HP Smart.

NOTE for Windows S mode users:

• Windows in S mode only allows installation of applications from the Microsoft Store.  Windows "S" mode scan options are therefore limited to those applications you can install from the Store (marked in Green).
• Windows 10 (full Windows) can make use of any of the "blue" or the "green" options.

NOTE:  Alternatives do not necessarily provide the same settings / features as HP Smart.

HP Scan - Part of the Full Feature Software / full driver printer software.

HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

NAPS2 – “Not Another PDF Scanner”

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

Paint (mspaint)

Older software - Nothing fancy - does work for scanning images and saving them. 

• Open  Paint
• Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
• File > Select “From Scanner or Camera”
• Select your printer > Follow the prompts to scan and then save your item

Possibly available to Windows S mode users...

Webscan – located in the Embedded Web Server (EWS) – No additional software

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

First Time Use Only:  Enable Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
• Click Apply to save any changes

Next

• Tab Scan > Webscan 
• Set up Webscan the way you want it - for example, set the Source to ADF
• Click Start Scan to scan your document / image using Webscan
• After the scan is complete, Save the scan to your computer.

==========================================================================

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[Michellemv]

Well it's unfortunate HP support had me on the phone for (literally) 3 hours yesterday trying to find the problem, unloading the printer, reloading it, resetting the printer to factory standards.  Never mentioning that they are aware of the problem. 

[Dragon-Fur]

@Michellemv 

Rats.  That is unfortunate.

I guess I should have qualified my answer.

HP teams to whom we have reported the issue are aware.

I cannot speak to what HP Technical Support knows or does not know.

I am long retired - that said, I do remember there was sometimes a gap between departments communicating with each other.  HP is no different, I think.

Stay Safe.

Carry On.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[tardx]

Thanks Dragon-Fur. I have started having the identical problem when using HP Scan & Capture from my MFP-M477 device.  (Which previously worked OK, although I preferred the extra control in the earlier HP Scan app.) I have these HP programs installed:

The Scan & Capture version is V40.0.245.0; HP Smart is V127.1.115.0. HP Support Assistant's only message is re '49 errors' which I don't have, 

Any idea how to find out whether/when the 'large file' bug will be fixed?

[Dragon-Fur]

@tardx 

Not sure - Laser printers have their own hierarchy - I'm not really familiar with the laser printer software or the setup.

That said, HP Scan and Capture is an application from the  Microsoft Store

The app can be uninstalled in Settings > Apps > App and Features

Restart the computer and log in.

Install a fresh copy of the application

Will that work?

Honestly, I don't know.

Windows can "do things" to printer software and applications.

Sometimes removing the app and reinstalling works - sometimes it does not.

"Should" is certainly not the same as "Yes, will work".  😶

HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application

Optional

Right-Click on the application and PIN to Start

What else?

Application controls / options

Settings > Apps > Apps and Features

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

==================================================

When to see fix for "large file".

Again, not sure.

We never receive official word from HP "ahead of time".

The statement that there will be a fix for HP Smart is a courtesy based on what I could find - hopefully, the fix is going to happen sooner rather than later.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[tardx]

HP Smart and HP Scan & Capture both result in an oversized PDF. Reinstalling seems to make no difference. The HP Support app and site give no indication that any problem is recognized. 

Scanning the HP Smart test page to JPEG results in the correct number of pixels for a letter (8.5"x11") page at 300dpi : 2544x3296.

Scanning the same page to PDF gives a reported file of 26.5"x33.3". Both files are 654kB in size.

Assuming the same number of pixels have been captured in both cases, this means the PDF is being generated at 96dpi instead of 300dpi i.e. screen-res and not print-res.  This is evidently the problem.

I guess all I can do is wait for a fix. 😞

[Dragon-Fur]

@tardx 

True - wait for a fix.

Side Bar...

I cannot duplicate the issue using the HP Scan and Capture application.

Single page PDF test shows page size is OK when the scanned and saved document is opened in Adobe Reader DC  for printing.

That said, we are not in the same situation / environment.

What happens to you might be different.   ?

There is no current bug report on HP Scan and Capture for "large page size" scans.

Stay safe.

Carry on.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[tardx]

Thanks. Here's a new discovery on which I'd appreciate advice:

In HP Scan & Capture, I get different results depending on which 'device' I select (both the same hardware with slightly different drivers):

The top one works OK and the bottom one gives the 'big file' problem. The top one uses 'HP Color Laserjet Pro MFP477PCL6' driver V8.0.1329.6488.

The bottom one uses 'HP Universal Printing PCL6' driver V61.230.1.24296. The additional driver files are different on each.

Uninstall/reinstall the printer, do you think?

[Dragon-Fur]

@tardx 

Sorry - Laser printers and their software a largely a mystery to me.

Best start a new thread and ask the Community a new question.

Side bar - images must go through an approval process before being viewed by the public.

No need to re-post once you have the image added to your new thread.

(Just wait.)

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"