HP 7740 won't scan after driver update

[bleu9]

Need help figuring out why my HP 7740 printer will print but not scan.  Was working fine but after a driver update 3 days ago the scan function stopped working.  The scan icon is also missing from my taskbar.  Any help would be appreciated as I work from home and need to scan items every day.

Thanks

[Andr-1611]

Hello @bleu9 ,
Welcome to the HP Support Community!

If you are using HP Smart, then update HP Smart.
A new version is available. Version: 154.2.1072.0 (USA English).

Hope this helps.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[bleu9]

I actually have a newer version than the one you list. 

Version 154.2.1075.0

That works fine.  It is the missing scan function from my taskbar that is the biggest issue.

[Andr-1611]

---

@bleu9 wrote:

..  It is the missing scan function from my taskbar that is the biggest issue.

---

What is the name of this scan function in the taskbar?
Have you searched under "Start" > "HP"?

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[bleu9]

There is no scan function when I search.

[bleu9]

HP Scan Doctor comes up but I've run that several times.  It runs, claims to have fixed my issue, and that a restart is necessary.  I do a restart and the same issues are still there.   Beyond frustrated at this point. 

[bleu9]

There is a clone of the printer in my system that I can not seem to delete.  I've uninstalled the printer and reinstalled but that don't fix the issue either.

[bleu9]

[Andr-1611]

OK,

download only HP OfficeJet Pro 7740 Wide Format All-in-One Print and Scan Driver and Accessories 

Disconnect all connections between printer and computer, including WLAN.

Close all apps and then start this software:

File name: Full_Webpack-40.16.1234_1-OJ7740_Full_Webpack.exe (116.6 MB)

Document error messages accurately, even better is to take a screenshot of it and upload here.

Kind Regards
Andr-1611