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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-29-2024 09:11 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: Microsoft Windows 11

Need help figuring out why my HP 7740 printer will print but not scan.  Was working fine but after a driver update 3 days ago the scan function stopped working.  The scan icon is also missing from my taskbar.  Any help would be appreciated as I work from home and need to scan items every day.

 

Thanks

Category:
8 REPLIES 8

‎06-29-2024 09:35 AM

HP Recommended

Hello @bleu9 ,
Welcome to the HP Support Community!

 

If you are using HP Smart, then update HP Smart.
A new version is available. Version: 154.2.1072.0 (USA English).

Hope this helps.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

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‎06-29-2024 10:12 AM

HP Recommended

I actually have a newer version than the one you list. 

Version 154.2.1075.0

That works fine.  It is the missing scan function from my taskbar that is the biggest issue.

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‎06-29-2024 10:58 AM

HP Recommended
@bleu9 wrote:

..  It is the missing scan function from my taskbar that is the biggest issue.

What is the name of this scan function in the taskbar?
Have you searched under "Start" > "HP"?

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎06-29-2024 11:09 AM

HP Recommended

There is no scan function when I search.

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‎06-29-2024 11:13 AM

HP Recommended

HP Scan Doctor comes up but I've run that several times.  It runs, claims to have fixed my issue, and that a restart is necessary.  I do a restart and the same issues are still there.   Beyond frustrated at this point. 

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‎06-29-2024 11:14 AM

HP Recommended

There is a clone of the printer in my system that I can not seem to delete.  I've uninstalled the printer and reinstalled but that don't fix the issue either.

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‎06-29-2024 11:27 AM

HP Recommended

bleu9_0-1719682014394.png

 

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‎06-29-2024 12:04 PM

HP Recommended

OK,

 

download only HP OfficeJet Pro 7740 Wide Format All-in-One Print and Scan Driver and Accessories 

Disconnect all connections between printer and computer, including WLAN.

 

Close all apps and then start this software:

File name: Full_Webpack-40.16.1234_1-OJ7740_Full_Webpack.exe (116.6 MB)

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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