HP 8035 Failure

[nemis440]

HP 8035 Printer is just out of warranty  and  is now returning Event Code 71 02 4a. I have had nothing but problems with this printer and now  it seems to be ready for trash!!  When attempting to contact HP Support, I only get the "Run Around" since the printer is out of warranty.   

[Jay_G24]

Hi @nemis440,

I'd like to help!

I understand you are receiving a "71 02 4a" error.

Try the below suggestions -

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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