HP 8620 OCR and saving documents issues

[tvigders]

I use my HP 8620 primarily to scan large documents.  It worked great on my old imac using HP Easy Scan.  I got a new macbook pro and tried scanning with the same software.  The documents scanned fine - every page appeared in the scan window.  But when I saved the document, only the first page appeared as a scanned page - the remainder of the pages (it was the correct number of pages) were all blank. Following the instructions of another poster, I deleted all of my software, apps and printers and downloaded the drivers.  The new version of scanning software does not include an OCR option.  Please advise.  Thanks!

[Nal_NR]

Hi @tvigders

Welcome to the HP Support Community.

I understand that you are facing issues with the printer. I'd like to help!

Welcome to the HP support community.

Perform root-level uninstallation to remove all printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and run the printer's full feature driver.

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.