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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎04-01-2024 10:43 PM

HP Recommended
Product: HP 8620
Operating System: Microsoft Windows 10 (64-bit)

HP 8620 - Scan to email - Unable to setup the email profiles - EWS Web Interface won't load

 

 

The printer tries to redirect me to the https page, but it will never load (different browsers give a different message, but generally, "took too long to respond").

I've tried:

  • Factory reset
  • Firmware upgrade
  • Disable IPv6

Sairam12_0-1712032658463.png

 

 

 

This is quite frustrating. It was all working fine before. I have to redo the factory settings because of changing the printer head and now i am able to print but unable to use the future of Scan to Email. It's very very frustrating and there is no Phone or Agent support with whom we can get the issue resolved. Can the HP Support team can look into and send me an meeting link to resolve this issue please ???????????????? I have spent 380 $ in getting the printer and now to change the Print head i spent around 150$ and Printer cartridges' of original HP is around 140$.  Someone please save me!!!!!!!!!!!!!!!!!!!!!!!!

 

 

 

 

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