HP 8630 does not recognize USB Drives

[Reyjo]

HP 8630 does not recognize USB Drives. 

• I have tried inserting USB before and after  I select the scan to USB but it continues to return "Insert USB" message.
• Tried different USBs
  • new and old (not encrypted)
• I have tried a hard reset (unplug wait 2 minutes , nothing.

Any suggestions would be greatly appreciated.

[sandytechy20]

@Reyjo

Welcome to the HP support community.

I understand that the USB device is not getting recognized on your computer, I am glad to assist you.

1. Try a Microsoft easy-fix solution. Microsoft provides a web-based automatic diagnostic and repair application. Go to the How to use Microsoft easy fix solutions webpage (in English) and select the troubleshooter that most closely matches your issue. Then follow the on-screen instructions. If the device still does not work, go to the next step.

2. Run Windows Update to check for operating system updates required for your computer. Go to Windows Update (in English) and follow the on-screen steps to check for updates, and opt in on all recommended and optional driver updates. If the device still does not work, go to the next step.

3. You might be able to troubleshoot the problem using the Device Manager. In Windows, search for and open Device Manager. Follow the instructions below, depending on how your device is listed in the Device Manager:

   • Unknown Device: A driver is not installed or was not set up correctly. (For example, when a USB device was removed while Windows was still setting it up as newly found hardware.) To correct this problem, uninstall and reinstall the driver for the device, as follows:

     1. Disconnect the device.

     2. Right-click Unknown Device, and select Uninstall.

        The Confirm Device Uninstall window opens.

     3. Click the box next to Delete the driver software for this device (if it is shown).

     4. Click OK.

     5. Restart the computer.

     6. Reinstall the device per the manufacturer instructions.

   • Other Device: The USB ports are working but device drivers need to be installed. To correct this problem, do the following:

     1. Disconnect the USB device, and wait 20 seconds.

     2. Install the drivers per the manufacturer instructions.

   • Device Name is shown: USB ports and basic plug-and-play are working correctly. There is a physical problem with the device or there is an issue with the device drivers. One of the following steps might resolve the problem:

     1. Restart the computer and try connecting the USB device again.

     2. Disconnect the USB device, uninstall the device software (if any), then reinstall the software.

     3. Uninstall and reinstall the device as follows:

        1. With the device connected, right-click the name of the device in Device Manager and select Uninstall.

           The Confirm Device Uninstall window opens.

        2. Click the box next to Delete the driver software for this device (if it is shown).

        3. Click OK.

        4. After the name of the device is removed, disconnect the device and restart the computer.

        5. Reinstall the device per the manufacturer instructions.

     4. If the device is a communication device, double-click the device name and set the COM port to a different number; from COM4 to COM3 for example.

   • Device is not listed: If the device is not listed at all, go to the next step.

4. Uninstall USB Root Hubs to force the system to reinstall the root hubs next time the computer is started. Use the following steps to uninstall USB Root Hubs:

   1. Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.

   2. In Windows, search for and open Device Manager.

      The Device Manager window opens.

   3. Double-click Universal Serial Bus Controllers to expand the list.

      

   4. Right-click the first USB Root Hub in the list, then select Uninstall.

      

   5. Click OK to confirm.

   6. Continue uninstalling all USB Root Hubs listed.

   7. Close Device Manager and restart the computer.

   8. If the USB device that is having problems came with software and it was not previously installed, install the software now, following the manufacturer instructions.

   9. Reconnect the USB device that was having problems and test it to see if it works.

Refer to this HP document for further assistance:-Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.