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HP Recommended
HP 8715
Microsoft Windows 10 (64-bit)

Lately it seems that my fax log memory is ALWAYS full, like at least every couple of weeks. I do need to receive faxes for work and often can't get any and don't even get notified of unsuccessful attempts. Sometimes I'll just look and see that it says the memory log is full (yes, I know how to clear it) but how is it filling up so fast? I get maybe five or six faxes per week so it's not like hundreds. I want to disable this so the memory does not hold anything and no longer prevents me from receiving faxes that I really need without even telling me I've missed them! Really hope someone can help...

1 REPLY 1
HP Recommended

@lbjanieb 

 

First things to consider:  lower the resolution, consider using black/white as opposed to color.

 

 Printer Specifications for HP OfficeJet Pro 8700 Printers

Section:  Faxing specifications

 

What else?

 

I do not know of a way to disable the log so it dumps / erases by itself.

 

What else?

 

Switch off whatever you can - this goes with reducing the resolution and opting for black/white faxes...

 

and...

 

This is the "little brother" printer in the series - some of the nice digital features available in the more expensive models may  not be included in the "8710" models.

 

That said, the following is mentioned as supported in the 8715:

Digital Sending Standard FeaturesScan-to E-mail; Fax Archive to E-mail

 

 

Digital Fax

 User Guide

Receive faxes using HP Digital Fax - Page 58

 

========================================================================

Use the Embedded Web Server (EWS) to configure / view your printer setup(s)

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Fax > Basic Fax Settings

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Fax > HP Digital Fax

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8715 All-in-One Printer 

 

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