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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-17-2020 10:07 AM

HP Recommended
Product: HP8720
Operating System: Microsoft Windows 10 (64-bit)

I am unable to use the printers control panel to scan documents.  The issue arouse a few days ago.  In a chat session with GEEK Squad, the agent told me that the recent software upgrade did not include continued access for scanning from the control panel.  In order to scan I now need to use the HP Printer software.  Why did HP remove that feature, thereby adding a step to the scanning of documents.

1 REPLY 1

‎08-17-2020 10:11 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please refer to this post that have the solution to this issue:

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Cannot-Scan-to-Computer-from-Front-Panel/m...

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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