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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-09-2021 01:20 PM

HP Recommended
Product: HP 8740
Operating System: Microsoft Windows 10 (64-bit)

Every time I use a USB drive to capture a scan the 8740 tells me it does not recognize the file format. My Win 10 PC does. So I turn off the printer (sometimes I pull the plug since it could take 10 minutes to shut down) and then when I insert the USB drive. It is then recognized. 

 

The drive was not in any PC or other device in between. I would use the 'scan to network' feature, but that doesn't work for me. Well, maybe one time out of every 10 attempts.

 

I like the printer, but I am growing weary of the sac issues.

Category:
5 REPLIES 5

‎02-10-2021 08:12 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

The USB needs to be formated to FAT32.

 

This example will show you how it's done and Scan to USB:

https://www.youtube.com/watch?v=e_sUhBYNeVA

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎02-10-2021 12:34 PM

HP Recommended

The drive is FAT 32 according to 'Properties'.

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‎02-12-2021 08:15 AM

HP Recommended

I placed a previously unused, newly formatted (Fat 32) drive into the printer and the response was 'formatted by a file system that is not supported'. After a 'hard' reboot, the printer recognized the drive. I do hard reboots since it sometimes take 5-10 minutes for the printer turn turn off using the power button.

 

This is a printer issue, not a USB issue.

 

What can be done to correct this problem? When I try to set up scan to network folder, the system keeps telling me their is a passwords failure which is impossible since I am the one who entered it and I can see that both are EXACTLY the same.

 

Do I need a software upgrade or do I need to stop using this expensive printer and buy another brand. Please reply.

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‎02-12-2021 08:41 AM

HP Recommended

I opened credential manager and tried that user name with my previously entered 4 digit password. That does not work. The stored password for HP Connected and HPID is about 1 page long and hard to copy.

 

Why is this so hard?

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‎03-17-2021 11:14 AM

HP Recommended

I am still waiting for a solution that works. Again, I formatted a drive using FAT 32. As soon as I place it in the printer I get an error message say the file system is not supported. Then, when I place it back in my WIN 10 PC, I get an error message that the drive has errors to be resolved. I get this EVERY TIME I take a drive from the printer to the PC. If I do have the PC scan the drive there is no noticeable difference. When I try to use it in the printer, I get the error message noted above, until I do a hard reboot.

 

Please help. I recognize this printer is out of warranty, but I need assistance.

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