HP 9015, Scan to Computer documents do not appear.

[Frank13B]

The "Scan to Computer" function from the HP 9015 touchscreen control panel does not work.

The scanner functionally works using other methods (HP Smart App, HP Officejet Pro 9010 Series software, but the touchscreen "scan to computer" function doesn't work.

• I have verified "Scan to Computer" is enabled through the HP software.
• I've ensured the printer firmware is up to date.
• I have un-intstalled and reinstalled the drivers multiple times.
• I have used the Scan and Print Doctor multiple times.
• I have used the HP Virtual Assistant to check:
  • The Wireless Network Test Result
  • Windows Image Acquisition
  • and all are present, settings correct, and show as expected.
• I've read through the forums here and nothing I've found so far has worked.

My HP 6600 did not have this problem at all. Other than returning the product (which will happen in a few days if this can't be resolved), what other options are there to try. Because of how the printer will be used, this function is needed.

[Frank13B]

Clarification - it will scan from the flatbed, and it will say it scans from the ADF, but it never arrives at the computer.

I've also done the system file checker on my windows laptop, as well as the hardware diagnostic tool.

[sandytechy20]

@Frank13B

Welcome to the HP support community.

Looks like you have tried all the steps to fix the issue.

Still, the issue persists, this might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[leechk]

I am having the same exact problem, however now the HP Smart App is not functioning (freezing upon opening). I am using a Mac

[sandytechy20]

@leechk

Welcome to the HP support community.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.