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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-09-2022 09:32 AM - last edited on ‎09-09-2022 11:10 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Just set up new printer. 

 

It appears to print properly both from the flatbed and the Document Feeder

 

However

 

When scanning to my computer, it only scans from the flatbed and not the doc feeder

 

When it scans to my computer it only scans to the Windows Scan App and not to the HP Smart app which i have installed 

2 people had the same question
1 REPLY 1

‎09-17-2022 11:56 AM

HP Recommended

Hi @RJB326,

 

Welcome to the HP Support Community

 

I understand you are facing a scan-related issue with your HP officeJet 9015 Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

Download HP Scan and Capture an alternate scanning application developed for the Windows Operating system. You  may use this reference document: Using the HP Scan and Capture App

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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