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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet Pro 9025e All-in-One Printer

Asked a different variation of this question previously. 

Maybe this version of the same question will be more clear.

 

I am curious if anyone out there has an HP 9025e.

 

What does your fax confirmation (fax log) look like? 

 

My HP8610 used to show my name and fax number on the confirmation page see below.

 

My HP9025efax log/ confirmation page does not show either my name or my fax number.  See the image below.

 

I do not need to see your information, am only attempting to find out how to turn the feature on since my HP9025e fax logs only show, for example,

 

Fax Log For

May 10, 2023 10:51 am

 

Nothing else!

 

How do I get the HP 9025e fax log to show my name and (my fax) telephone number as with the  HP8610 AIO

Please be very specific.

 

Thanks in advance,

Bob

 

 

HP issue fax log1024_1.jpgHP issue fax log1024_2.jpg

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You need to add information to your fax header. Then it will be visible.

 

Valsimot_0-1684167271126.png

 

 

 




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View solution in original post

3 REPLIES 3
HP Recommended

You need to add information to your fax header. Then it will be visible.

 

Valsimot_0-1684167271126.png

 

 

 




My profile on LinkedIn

HP Recommended

Thank you for your prompt reply.

 

The information is included in my setup for the fax and preferences and shows in my system information within the HP 9025E.

 

BUT The information is not printing on the fax confirmation page.

 

That is the purpose of the query to which I'm referring.

 

 

HP Recommended

Thank you for your reply. The information is included in the fax header setup portion of the printer/fax. 

 

Unfortunately the information is not printing on the document at the conclusion of a fax.

 

That is the problem which continues since I first installed the printer/fax.

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