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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 11

Is there a way for my Printer Scanner to auto detect between the glass flatbed or the ADF?

2 REPLIES 2
HP Recommended

 It should detect automatically a sheet when it's loaded in the ADF.




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@BLucas406 

 

Welcome to the HP Community --

 

The printer is made to detect when supported paper / stack is correctly loaded into the ADF.

After loading paper in the ADF,  check for the confirmation message on the printer's touchscreen control panel.

 

HP Smart (Windows / Mobile) does not detect whether you want to scan from Flatbed or ADF.

Manual selection.

 

Windows

Both the HP Scan (included in the full driver printer software) and the HP Scan (installed as "HP Universal Scan Software") include Source = "Use ADF if loaded" type setting in the main menu.

 

Example - HP Scan - Part of the full driver printer software - Main Menu - More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_99025_HP_Scan_Menu_PDF_More_Destination_9

 

Example HP Scan - Universal Scan Software - Main Menu

HP_Universal_Scan_Menu_JPEG_Page-Size_2HP_Universal_Scan_Menu_JPEG_Page-Size_2

 

 

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References / Resources

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP OfficeJet Pro 9120 series EasyStart Printer Setup Software - Offline Use Only 

 

If asked, opt for the Full Driver to be installed.

After the software is installed, Restart the computer and sign in. 

 

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HP Universal Scan Software

 

Optional - Noted as supported for your printer.

Can be installed alone or after the Full Feature Software / full driver.

Web Pack - HP Universal Scan Software (model and OS version dependent)

 

HP Universal Scan - Full Feature Software and Driver 

 

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The installation of the full driver generally adds at least one, possibly two shortcuts to the Desktop.

 

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

 

Printer Assistant 

HP Scan Assistant

HP Scan 

 

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

 

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_1Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_1

 

Devices_and_Printers_Printer_Assistant_Shortcut_3Devices_and_Printers_Printer_Assistant_Shortcut_3

 

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

HP OfficeJet Pro 9120e All-in-One series  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.