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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP AIO 9018
macOS 10.15 Catalina

HP 9018 OfficeJet AIO - Scan to email has worked fine to my cox.net and gmail.com email addresses, the scan to gmail stopped working - error says wrong username or password... removed and reinstalled, the smtp.gmail.com through a browser accepts the login username/password, and the cox.net scan to email still works fine, tried both suggested ports

Is there a compatibility issue with gmail.  Mac 10.15.6

1 REPLY 1
HP Recommended

@TheJobDr 

 

One idea

 

Log into your gmail account.

Check...

 

 

For Those Reading - Not Using Two-Step Verification

 

If your Scan-to-Email gmail setup suddenly stops working, it might be due to gmail having changed your setup.  What?? Yes, it can happen and there is a message right in your google email that says this is the case.

 

Log into your gmail account.

Click on your Account icon > Manage your Google Account

In the right column, select Security

  • If you are using Two-Step verification, Click into that setting and check / create an Apps Password for the application
  • If you are Not using Two-Step verification, scroll down and set "Less secure app access" to ON.  Google will not like it and complains your account is vulnerable.

 

NOTE:

Google is right that "less secure" is less secure - best use a google (or other provider) email address for Scan-to-Email that is not also used for critical email access (private emails, emails with pictures of your children, travel plans, bank records, that sort of thing).

 



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