HP Account Login doesn't work

[UN7711]

By using HP Smart on my HP Notebook to scan a document via my HP Smart Tank Plus 555 it calls instantly my HP Account, asks for my account login credentials and finally doesn't login. This is annoying as I am not able to store my scans on my notbook as it always calls this routine. Deleted HP Smart, reinstalled but same issue -  does anybody has an idea how to solve the account issue..

[Kuroi_Kenshi · Accepted solution]

Hi @UN7711, Welcome to the HP Support Community! 

Oh, the dreaded login loop, it’s like knocking on a door that just won’t open! 

I get how frustrating it must be when you’re all set to scan and save, but instead, you’re stuck playing tag with your HP Account.

No worries, though! Let’s get you back to scanning without any unnecessary detours.

You can try these steps to fix the HP Account login issue in HP Smart:

Reset Your HP Account Password:

• Go to HP Account Login and try resetting your password.
• Use the new password to log in to HP Smart.

Clear HP Smart App Data:

• On Windows, go to Settings > Apps > HP Smart > Advanced Options > Reset.
• Restart your notebook and try logging in again.

Check Your Internet Connection:

• Ensure your Wi-Fi is stable and try switching to a different network if possible.

Use a Different Browser:

• If HP Smart opens a browser for login, try using a different default browser (e.g., Chrome, Edge, Firefox).

Try a Local Account:

• If logging in isn’t necessary for scanning, try using HP Scan and Capture instead of HP Smart.

Technology is supposed to make life easier, not feel like an escape room challenge! Let’s get this sorted so you can scan, save, and move on with your day hassle-free. Stick with me, and we’ll crack this login mystery together! 🚀

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[UN7711]

Hi Kuroi - great thanks for the explanation. Finally I used the last method suggested and installed HP Scan. This is an even better and more powerful tool compared to HP Smart. So it is acceptable to have 2 tools installed and make the printer working to my needs. All the best to you and HP and thanks again for your support.  Great to have people all around the world helping out. 

[Kuroi_Kenshi]

Hi @UN7711,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,