HP AiO Printer Remote does not start

[Tom_Verbeke]

Hi,

I recently bought a HP OfficeJet Pro 9020 Series and try to install all possible functionalities.

When I try to connect with my laptop for certain tasks, I need to use the app HP AiO Remote Printer. Although if I open this app, it closes automatically after several seconds. If I try to install the HP Smart app, my laptop automatically transfers me to the HP AiO Remote Printer app (which is already installed).

Please help me.

Kind regards,

Tom

[Jay_G24]

Hi @Tom_Verbeke,

I'd like to help!

Uninstall the HP AiO Remote App and the HP Smart App

Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

and then install the HP Smart and then try and print 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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