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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-11-2019 06:16 PM

HP Recommended
Product: HP OfficeJet 5258
Operating System: iOS

The HP All-in-One App for iOS is missing scanning dpi’s (600, and 1200) when scanning a document using the mobile app. My Printer “HP OfficeJet 5258” support up to 1200 dpi. Yet, the iOS HP All-in-One app only lets you scan up to 300 dpi, what!,  I always scan at 600dpi. I hope this gets fixed soon.

 

HP - PLEASE UPDATE YOUR APP!!

1 REPLY 1

‎08-14-2019 07:45 AM

HP Recommended

Hi @LOVEFIRE

 

Welcome to the HP Support Community. 

 

To achieve 600/ 1200 DPI scan, please scan from ADF using a full-feature printer driver. 

 

I'm afraid the HP Smart app is not capable of scanning more than 300 DPI but concern team is working on this. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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