• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-07-2019 11:53 AM

HP Recommended
Product: HP Officejet All In One Pro 8710
Operating System: Mac OS X 10.10 Yosemite

For some reason, my scan settings have changed and I am no longer able to duplex scan (double-sided) anymore. I used to have this feature. The ability to change the setting and switch back to 2-sided scanning on the scanner screen is greyed-out. I am running a Mac, but have been managing my printer/scanner from my HP account. Do I need software to connect and change the scanner settings back? Help!

1 REPLY 1

‎10-09-2019 05:35 PM

HP Recommended

@Brauneis

 

I suggest you download the HP Easy Scan from this Link: https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12 and also ensure the Printer Firmware is up to date

 

You can refer to this Link: https://support.hp.com/in-en/document/c02919168 for help with Firmware Updates

 

Next open the HP Easy Scan  > Open the Presets menu and from the Presets menu set the type as Document and the source as Document Feeder, then check the box to scan both sides.

 

You can refer to this Link: https://support.hp.com/in-en/document/c04788799

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.