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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎04-22-2021 12:34 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I had an old Windows NT and my HP B010 ALL IN ONE could scan well.... now with Wondows10 when I open the APP they say: Sorry this Model Cannot Scan : but it is false : I scanned for many years... could anyone help me ? thanks very much

Category:
1 REPLY 1

‎04-22-2021 01:20 PM

HP Recommended

Hello @PieroItaly,
Welcome to the HP Support Community!

 

Try this Solution:

  1. Install HP Scan Extended find here: ftp://ftp.hp.com/pub/scanners/HPScanExt/
  2. Download this file: HPScanExt.msi
  3. Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.

OPTIONAL:

    Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click on "HPScan.exe" > Select Pin to Taskbar / Send to Desktop / Pin to Start

Hope this helps! Keep me posted.
Andreas

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