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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
M479 FDW Color Laser Jet Pro
Microsoft Windows 7 (32-bit)

I was told this printer would scan at 1200 dpi, but it will only allow 300 dpi.  How do I change this?

 

Thanks so much for the help!!

1 REPLY 1
HP Recommended

@AWP736 

 

Perhaps you were not told the whole story.

 

Most printers can indeed scan at higher resolutions, though not always directly from the printer control panel.

 

Use the printer software (on the computer) to set up and submit the job to the printer.

 

References

 

Printer Software

HP LaserJet Pro M479fdw/M479fnw Printer Full Software Solution

 

User Guide - Page 73

 

Data sheet - HP Color LaserJet Pro MFP M479

 

 

How to > Select Subject Scan

See Document List

 

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

It is doubtful the following is necessary (even if it would work).

 

Newer HP Scan software (guessing this is also true for Laser Printers) is the best option and likely provides all the latest features for your scan operations, including the Page Size "detect" and other options.

 

Provided as "For Your Information"

 

The following may - or may not - work in your system (Windows 7) and with your printer...

Link / Download:  HP Scan Extended 

Download, save, and install to use.  Exceptional free HP scan program:  HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  May include OCR (Save as Editable Text).

 

NOTES

  • HPSE is an older subset of the printer software; features are very similar to scan software included in 2015 or newer Full Feature Software packages.
  • If you have the newer version of the scan software inside your Full Feature Software, use that: Printer Assistant shortcut icon on Desktop (named for printer) > Scan a document or image (wording varies).
  • Although the HPSE program works as a separate program, HPSE is dependent on the infrastructure provided by the printer software. The Full Feature Software for your printer should be installed before installing HPSE.
  • OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click exe > Select Pin to Taskbar / Send to Desktop / Pin to Start

Example

HP_Scan_Extended_Shortcut_1HP_Scan_Extended_Shortcut_1

 

and

HP_Scan_Extended_Shortcut_1BHP_Scan_Extended_Shortcut_1B

 

HP Scan Extended and PDF files...

Scan to PDF works similarly, though the "Resolution" is likely found in the "slider" adjustment for the document:

Main Menu > Select to save / create as PDF > More > Destination > File Type

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Still need help?  Want more information?  Search for solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information, more

HP Color LaserJet Pro MFP M479fdw

 

 

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Dragon-Fur

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