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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎07-29-2024 10:37 AM

HP Recommended
Product: HP Color LaserJet Enterprise MFP M480f

I am trying to use the Windows Scan app in Windows 11 to use the scanning feature of my network-attached HP Color LaserJet Enterprise MFP M480f.  The printer is installed in Widows 11, and I can print to it without issues, but when I open the Windows Scan app it does not see the scanner as an available scanner.  Is there something I need to enable on the printer, or install/enable in Windows to get Windows to recognize the scanner functionality?

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