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Featured blog article:

Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-11-2024 01:24 PM

HP Recommended

I can’t imagine the scanning destination (email / usb drive / network) could have anything to do with the lines being produced. My machines are used for short term rentals of a week or two and right now they aren’t being used so I’m not having issues because of this. 

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‎06-14-2024 07:07 AM

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From HP:

 

We have identified the root cause of this issue. We do have a few other customers that have reported this already. After checking your sample and knowing it is when doing Scan to Email, it is the same issue.

 

The issue is at the firmware level, it’s being worked on already to be fix on the next firmware. However, we are preparing to get an interim firmware ready to help with the open cases on this issue.

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‎06-14-2024 11:45 PM

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I have also heard the fix will be in the next firmware revision.

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‎07-17-2024 12:13 PM

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Well, I did NOT install the firmware update. I went onsite to install and the users threatened bodily harm. Still no lines since changing the SMTP server 48 days ago. 

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‎07-17-2024 01:22 PM

HP Recommended

Unless you were given a beta, I do not see FS5.8 listed yet which is the one slated to have the fix.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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