HP Color LaserJet Pro MFP 3302fdw cannot scan to network folder

[Leighton2020]

Hi, I have spent a considerable amount of time going through the HP instructions several times to set up scan to a network folder.  However, although the document scans, it then shows "canceling....".  On one occasion, it did say that scan had been sent but it has not shown up on my pc. This printer is a new replacement for a similar model where I was able to set up the process with no problem.  Can anyone help?

[Dragon-Fur]

@Leighton2020 

Welcome to the HP Community --

---

@Leighton2020 wrote:

Hi, I have spent a considerable amount of time going through the HP instructions several times to set up scan to a network folder. 

However, although the document scans, it then shows "canceling....". 

On one occasion, it did say that scan had been sent but it has not shown up on my pc.

This printer is a new replacement for a similar model where I was able to set up the process with no problem. 

Can anyone help?

---

Scan to Network Folder is one of the supported Digital Send features on this printer.

-- References --

Product Name

HP Color LaserJet Pro MFP 3302fdw

Digital Sending Standard Features

Scan to Email, Scan to Network Folder, Scan to Sharepoint, Scan to USB, Scan to Computer

 User Guide – HP Color LaserJet Pro MFP 3301-3304/3388 Series

===========================

I doubt I can add anything to what you have tried -- consider this a well intended attempt.

-- Start --

The first part of what follows is not completely Operating Specific-- the example does include the Destination as a Windows OneDrive folder. 

The destination, of course, can be changed. 

It is important and necessary that any destination is available (part of the user's account or network), signed-in (for example, as would be necessary to reach a OneDrive Cloud account), and that the destination folder is Shared to allow for read / write access.

-- Duck-Duck Assist -- AI Generated --

Query

How to share a folder in windows 11?

Answer

To share a folder in Windows 11, right-click the folder, select "Show more options," then choose "Give access to" and select "Specific people." You can then choose who to share the folder with or select "Everyone" for all network users.

===============================

EWS - Scan to Network Folder

-- Alternate Format EWS – Select Newer Printers and select LaserJet Printers --

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Quick Sets > Select one of -- Add / Edit / Copy / Delete  > Quick Set Profile

Complete the steps to create / update the Profile

and

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Scan > Scan to Network Folder > Default Job Options

EWS_9135_Quick_Sets_Network_Folder_OneDrive_7

EWS_9135_Scan_to_Network_Folder_Default_Job_Options_6

========================

-- Windows -- Network Discovery - File Sharing

Ensure that Network and Sharing are enabled. 

1. Settings > Network & internet > Advanced Network Settings > Advanced sharing settings
2. Private Network > Network discovery = ON
3. Checked “Set up network connected devices automatically”
4. File and printer sharing = ON

Windows_Network-and-Sharing_Discovery_5

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP Color LaserJet Pro MFP 3302fdw  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"

[Leighton2020]

Thanks.  I have tried all that but it still isn't working.

[Dragon-Fur]

@Leighton2020 

You are welcome.

I don't know.

If it worked once, it ought to work again, I think.

If you are confident of the setup, perhaps try using a local application or software to save to the same destination / folder.

Regardless, try a different destination, too.

Using an application or Scan software cannot fix your Quick Set, of course -- it might at least partially eliminate the destination as part of the issue.

The same rules apply --

• The printer and the device (PC) sending the job must be on the same network.
• The Cloud account, if used, must be locally signed in and have Shared folder permissions set.
• Windows, at least, wants all jobs involving a Driver to have that driver assigned as the installed HP Driver and not the IPP / Microsoft driver.  This setting is, as you know, in Printer Properties.
• Any destination must be locally mapped to your local system and have the appropriate sign-in and permissions set in place.  For example, if your destination folder is on a NAS connected to your network, the Shared folder settings apply.  In addition, consider adding the destination folder to Group Everyone / Everybody (on the NAS).

-- Example - Windows - HP Universal Scan software --

Main menu  Shortcut = Save as PDF (or a Custom Shortcut)

Right Side Menu → Adjust settings

right Side Menu → Lower Right corner → Click Send To

OR

Select More → Destination

HP_Universal_Scan_PDF_More_Menus_3

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"

[Leighton2020]

OK, thank you. You have narrowed it down for me as the full software download via HP Easy Start has resulted in the printer showing the assigned driver as the IPP/Microsoft driver. I was trying to do a manual switch but the HP printer driver is embedded in the .exe file. How do I locate the path of the HP driver please?

[Dragon-Fur]

@Leighton2020 

OK - Good progress.

You are welcome.

I might not understand what you are asking.

Perhaps...

Find the Driver assignment settings in Printer Properties.

==========================

Windows - Printer Properties

 Windows 10

Settings > Devices > Printers and scanners

Right-Click on your Printer > Printer Properties > Tab Advanced

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer >

Printer Properties > Tab Advanced

Verify / Correct the Driver = the installed HP driver and not the IPP / Microsoft drivers

Example - Printer Properties 

① → ② Optional → Printing Defaults

Printer_Properties_Reprint_17

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Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"

[Leighton2020]

This shows the Microsoft IPP driver and the only HP driver shown in the drop down box is a fax driver. Windows 11 seems to be forcing the use of the IPP driver….. I don’t seem to have an HP printer driver even though I downloaded the full features software from HP

[Leighton2020]

The problem seems to be that HP now releases unified packages such as Easy Start and Smart rather than individual standalone drivers and Windows 11 automatically overrides specific branded drivers in favour of the Microsoft IPP driver.

[Dragon-Fur]

@Leighton2020 

Update / Edit - Add Examples

True -- Additional choices, and what might appear to be obscure options, has changed the landscape.

Try / Consider

Install the Full Solution package (504.9 MB).

Next

Check / Adjust the Default Printer settings

Recheck / Adjust Printer Properties

1)  Printer Software - Full Driver / Optional Universal Scan Software

2)  Default Printer

=========================

Printer Software - Full Driver

Reinstall the full driver printer software

-- Note --

If you do not want / need the added information, Scroll down to Web Pack Installation

Check / Apply Windows Updates 

• Check / Install any pending Windows Updates 
• If any updates are applied in Windows Updates, Restart your computer and log in

Next,

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer software includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Install full driver printer software

• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Web Pack Installation - Open Web Page - Full Driver Printer Software

HP Color LaserJet Pro MFP 3301fdw-3303fdw and 3388fdw Driver Installation Software – Includes Print,... 

• Open the Web Page
• Download, Save, and Install the software.
• NOTE → If forced to use the "Internet connection required" web pack → If you have issues installing the software, consider using the Microsoft Edge browser to download and initiate / start the installation.
• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so, near the end of the software installation process.
• After the software is installed, Restart the computer and log in

Short Version Done 

=============================

HP Universal Scan Software - Optional

Separately -- Supported on this printer and Windows 11

Installation of the HP Universal Scan Software adds an "HP Scan" self-named shortcut icon to the Desktop.

NOTE

If you have installed the full driver printer software,

And

If the HP Scan that is installed is the "new format" (larger GUI and new layout),

Then

In general, you perhaps do not need to install HP Universal Scan -- the version of HP Scan that installs with the software for this printer is a functional match to the HP Universal Software.

That said, if you can't stand it for any reason, the system will tolerate installing both the full driver and the HP Universal Scan software.

HP Universal Scan Software

Printer Model and Operating System version Dependent >>

When the software is installed, HP Universal Scan Software adds a self-named HP Scan software shortcut to the Desktop.

Note

Where supported, HPUSS can be installed as standalone or installed after the full feature / full solution printer software.

Open website  HP Universal Scan Full Feature Software 

If needful, choose a different OS > Open all

Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack 

After the software is installed, Restart the computer and sign in.

=======================================

HP Containers / Desktop Shortcuts

Next,

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

-- Driver Assistant --

• The Printer Assistant and the HP Scan Assistant, are dependent on printer model and supported software options for that printer.
• The Assistant type that is supported with a particular printer will be installed with that printer's full driver printer software.
• HP Scan, the format determined by the printer model, is installed with the full driver for the printer.

-- No Assistant companion --

HP Universal Scan Software - Model and Operating System / version dependent

• When installed, the HP Universal Scan software adds a separate self named “HP Scan” shortcut

-- Assistant and HP Scan -- Naming Conventions --

• Printer Assistant – Where supported as part of the printer model's full driver printer software
• HP Scan – Shortcut added to the Desktop is named for the printer model

OR

• HP Scan Assistant – For those printer models that do not support the Printer Assistant
• HP Scan - Shortcut added to the Desktop is named for itself "HP Scan"

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_12

Next,

-- Manage Scan to Computer --

Open the Assistant type installed with your full driver printer software

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Driver Printer Software - Installed

HP_Printer_Assistant_HP_Scan_Assistant_8

=========================

Windows - Default Printer

Preparation > Check / enable the printer as the “Default Printer”

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Scroll down > Switch OFF Let Windows manage my default printer

Scroll up > Select (Left-Click) your printer from the list of printers > Set as Default

Windows 10

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

Default_Printer_Check_and_Manage_4

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"