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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-27-2023 11:02 AM

HP Recommended
Product: HP Color LaserJet Pro MFP 4301fdw

Why does this printer not Scan direct from the printer to my computer without having to use the "Web Scan Server" - I can initiate a scan from the Smart software scan feature on the computer and save it to a specific folder but I can not initiate a scan from the control panel on the printer itself to scan to a folder on my computer without jumping through all these other hoops to get a simple process completed. I just want to select the "Scan to computer" function on the printer and have it saved to a predetermined "Scan" folder on my computer - how do I make this happen with this Printer?

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2 REPLIES 2

‎08-28-2023 01:19 AM

HP Recommended

Did you install on a computer full printing and scanning software?




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‎08-28-2023 09:03 AM

HP Recommended

Follow the instructions here to configure direct scan to folder settings https://support.hp.com/us-en/document/c03953940

 

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