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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-12-2022 07:56 AM

HP Recommended
Operating System: Microsoft Windows 11

HP Color LaserJet Pro MFP 479fdw:  When I scan using the document feeder, I get a line down the entire document.  If I scan by placing the document on the glass, there is no line on the document.  How do I resolve this issue?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎09-12-2022 01:07 PM

HP Recommended

Hello @LouV1 ,
Welcome to the HP Support Community!

Andr1611_0-1663009625325.png

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

 

I'm not an employee of HP, I'm as volunteer here.
         

View solution in original post

1 person found this reply helpful
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8 REPLIES 8

‎09-12-2022 01:07 PM

HP Recommended

Hello @LouV1 ,
Welcome to the HP Support Community!

Andr1611_0-1663009625325.png

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

 

I'm not an employee of HP, I'm as volunteer here.
         
1 person found this reply helpful
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‎09-12-2022 02:01 PM

HP Recommended

Thank you, Andr-1611, but that did not resolve the issue.

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‎09-12-2022 04:22 PM

HP Recommended

OK,

then I need an example, so scan a blank sheet via the ADF and then upload here, click on the icon "Insert photos", "Set format = Large", original size at least 200 KB.

 

I'm not an employee of HP, I'm as volunteer here.
         
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‎09-13-2022 06:23 AM

HP Recommended

PhotoScan.jpg

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‎09-13-2022 07:41 AM

HP Recommended

Andr1611_0-1663076431181.png

You need a magnifying glass!

I'm not an employee of HP, I'm as volunteer here.
         
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‎09-13-2022 08:08 AM

HP Recommended

It's still scanning both the photo and documents with a line after I've cleaned the area indicated.

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‎09-13-2022 08:38 AM

HP Recommended

It is now scanning with no line.  Cleaning was the answer.

1 person found this reply helpful
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‎09-13-2022 10:19 AM

HP Recommended

You’re much welcome, great to hear that the problem has been resolved!


Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
         
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