HP Color Laserjet MFP M277dw not scanning to network

[sdcictsupport]

Hi everyone,

has anyone come across the following and is willing to share the solution?

we have a very strange problem with our HP Color Laserjet MFP M277dw printer, when setting configuration for the "Scan to Folder" functionality.

The printer does work as a network printer and i can browse to its web interface.

What it IS REFUSING TO do is to accept the login details so that it scans -as PDF - onto a network folder.

We have a dedicated account for this; it has permissions to the scan area: 

1. test from the web interface fails;

2. when attempting a scan on the device, it fails too.

A. I then try my network account - which has unrestricted access -  and again both attempts fail.

B. I have to type both passwords on notepad (to make sure i am typing either password correctly)  paste onto the password box, and.. nothing..

C. Tried changing the IP address for a network path and nothing..

D. Tried switching back to network path.. nothing..

E. i then try to use both accounts to log into a computer and i can get in, and even browse to the required scan area but when i try to use either network account, i cannot scan..

F. I am now losing the will to live.. 

Please can anyone help us solve this conundrum?

Thank you 

VE

[atharva_gp]

@sdcictsupport,

Thanks for reaching out to the HP Support community!

• Are the devices connected in a Home or in a Work environment?

Here are the steps to Set Up the 'Scan to Network Folder'.

Please check if you have followed it correctly.

• Create/Select a folder on the computer to save the scanned documents.
• Right click on the folder and select properties
• Go to Sharing Tab > Advanced Sharing 
• Select the checkbox 'Share this Folder'

           

• At the bottom of advanced sharing, click on permissions and give full access/full control

             

• Obtain the IP address on the printer by pressing the WiFi/Ethernet icon on the printer control panel.
• Open a web browser and Type the IP address into the Internet browser address line, and then press Enter to open the printer EWS.

           

• EWS page Opens.
• Go to Scan > Scan to Network Folder Set UP

           

• Select New

             

• Enter the display name and the Network path of the folder

1. To obtain the Network path of the folder, right click on the folder > properties > Sharing
2. It displays the network path

             

• Click next
• Enter the username and password for the computer
• create a security pin(optional)

              

• click Save and Test

           

Note:

• If you are in a work environment, enter the 'Domain name' and '/' followed by the username of the PC.
• In the Network path, use the complete IP address and the folder path correctly.
• Ensure that SMB1.0/CIFS File Sharing Support is checked
  • Open Control Panel.
  • Click on Programs.

  • Click on 'Turn Windows features on or off' link.

  • This generates a list of features. make sure SMB1.0/CIFS File Sharing Support feature is checked

Let me know if this information helps. 

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