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‎03-05-2025 12:30 PM

HP Recommended
Product: HP ColorLaserjet Pro MFP-4301fdw
Operating System: Microsoft Windows 11

The Printer "Scan Function" was working a few days ago from the printer to the computer - Scan to Computer using the Doc Feeder and/or the glass table - it was directed to a shared network folder on my Windows 11 system. the latest full install software was downloaded as well as the firmware update - the Printer was reset. The Computer to "Scan to Computer" using the HP Scan Application and the HP Smart Application to initiate a scan from the printer to the computer works without issue. I need the Printer to be able to scan from the printer "Scan" button on the printer to send the scan to the computer so I do not have to be sitting at the Computer to make this happen - it was working but suddenly stopped. The doc feeder reacts to a page being placed into it, it brings up the Display with the save info path on the computer and I tap scan or send on the printer display and it draws the page in to the feeder and pushes it out but the scan does not send and it states canceled or states nothing at all - it was stating "Sending" up until a few days ago. Any Ideas as to what I should change or look into on the Printer itself? Again, it works with out issue if I use the Scan app on the computer but not manually sending a scan from the printer to the Computer using the built in display.

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