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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP DeskJet 3755 All-in-One Printer
macOS 11.0 Big Sur

I've been using this little scanner for years with no problems, but today it has started crashing when I try to scan documents. I have deleted and reloaded the HP printer app on my Mac and it still crashes. Any advice on a fix? 

1 REPLY 1
HP Recommended

@carryon48, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to scan using the HP Smart app on the Mac as it crashes.

 

Did you download this app from the App Store?

Which version of the HP Smart app are you using?

Go to HP Smart>About HP Smart. (The current version is 13.5.0)

Kindly check for any pending app updates on the App Store.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

If this does not help, use the HP Easy Scan app from the App Store to scan.

For more info on scanning, refer to - How to scan with an HP printer

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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