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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-27-2023 02:16 AM

HP Recommended
Product: HP Deskjet F4580 All-in-One Printer

HELP. I HAVE A NEW LAP TOP WINDOWS 11 BUT MY PRINTER SCANNER IS OLD. PRINTER WORKING FINE BUT SCANNER KEEPS GETTING ERRORS. WAS TOLD WINDOWS 11 DRIVERS DOES NOT SUPPORT THIS SCANNER AS IT IS OLD. ANY SOLUTIONS PLEASE?

1 REPLY 1

‎04-30-2023 01:06 AM

HP Recommended

Hi @FOXYsPY,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If you are encountering a scanner error with your HP Deskjet F458, there are a few steps you can try to resolve the issue.

 

  • Check the scanner connections: Make sure that the scanner is properly connected to your computer and that the cables are securely plugged in.
  • Restart the scanner: Try restarting the scanner by turning it off and then back on again.
  • Check for software updates: Ensure that you have the latest software and drivers installed for your HP Deskjet F458. You can download the latest drivers from the HP website.
  • Clear any paper jams: If there is any paper jammed inside the scanner, remove it carefully and ensure that no debris is left inside.
  • Clean the scanner glass: Use a clean, lint-free cloth to wipe the scanner glass and remove any dust or dirt that may be causing the error.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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