HP Desk Jet 2720e - Print and/or copy without HP Smart

[HairyScot]

I prefer to print and scan without using HP Smart so I decided to make use of HP Easy Start Printer Setup Software.

I downloaded HPEasyStart-13.6.5-DJ2700_51_4_4865_1_Webpack.exe but unfortunately the installation process hangs up and fails to complete.

A second problem is the the process tries to make use of Windows Explorer, despite the fact that my default browser is Firefox.

I would add that both HP Smart and the HP Support Assistant that goes with it are rather slow.

Maybe the cloud is too far from NZ. 😊

Any input and info will be gratefully received.

[A_Gayathri]

Hi @HairyScot,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Desk Jet 2720e - Print and/or copy without HP Smart. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP Easy Start

HP printer setup (HP Smart app)

HP support assistant

You can install all three on the unit 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[HairyScot]

Sorry, but I don't see how that will get me a desktop shortcut to the scan function.

[A_Gayathri]

@HairyScot,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!