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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-05-2021 01:24 PM

HP Recommended
Product: HP DeskJet 3631
Operating System: Microsoft Windows 10 (64-bit)

My HP Deskjet 3631 no longer interfaces with my computer for scanning.  The printer will print but no longer opens dialog box on computer to scan. My operating system is Windows 10 and 64 bit. Went to site of compatible printers for Windows 10  but this one not listed.  Ran HP print and scan doctor in scan mode and it locked up when it came to t he windows (WIA) scan. Just updated the Print and Scan Doctor today. This all use to work until today, 6/5/2021.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-06-2021 08:21 AM

HP Recommended

On computer proceed as follows:

Click Start. Click Run and type "devmgmt.msc" without quotes.

Click select your computer as the location to scan in menu bar

On the Action icon at top, click Scan for hardware changes.

Close the Device Manager window and restart computer

The fixed my problem!

View solution in original post

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2 REPLIES 2

‎06-06-2021 08:21 AM

HP Recommended

On computer proceed as follows:

Click Start. Click Run and type "devmgmt.msc" without quotes.

Click select your computer as the location to scan in menu bar

On the Action icon at top, click Scan for hardware changes.

Close the Device Manager window and restart computer

The fixed my problem!

Was this reply helpful? Yes No

‎06-06-2021 05:13 PM

HP Recommended

This repair memo was taken from a Microsoft forum. It was not created by me but it solved my problem so I passed it along.

Was this reply helpful? Yes No
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