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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
AmandaBoo25
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Message 1 of 2
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HP DeskJet 2632 will not scan. I work on a Mac

HP Recommended
Mac OS Big Sur
Other

I work from a Mac and I wanted to scan something I just get spinning wheel ...... buffer face...  grrrrr

updated to Mac OS Big Sur

 

Printer is HP DeskJet 2632

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@AmandaBoo25, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • How is the printer connected to the computer?
  • Is there any antivirus/security software installed on the computer?
  • Have you tried using Apple Image Capture to scan from?

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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