HP DeskJet 4230e scanner problem

[hmalissa]

I'm using a HP DeskJet 4230e on a Windows 11 system (version 24H2, with all updates being current).

Using HP Smart doesn't work properly, since the PC from where the printer will be used is not on the WiFi network at all.

The printer is connected via USB, and the WiFi on the printer is switched off (which is what I want anyway). The printer is correctly identified by the system and is installed under Printers & Scanners as 'HPA56E72 (HP DeskJet 4200 series)'. Printing works nicely this way.

I can also use the 'Copy' feature on the DeskJet, which tells me that the built-in scanner is operational.

But when I open the 'Windows Scan' app, it initially lists the scanner as 'HPA56E72 (HP DeskJet 4200 series)'. But after a while, an error message appears saying that there is a problem connecting to the scanner. (The exact message is in German. it says 'Problem beim Herstellen einer Verbindung mit dem Scanner/Es kann kein Scanner gefunden werden. Schliessen Sie den Scanner an den PC an, oder wechseln Sie zu den PC-Einstellungen, um ihn hinzuzufügen.') This is completely reproducible, and will happen in the same way again when the Windows Scan app is closed and reopened again.

It seems to me that this is a driver-related issue. Is there a recommended solution for this? (I'd rather not use the WiFi feature on the printer.)

[VikramTheGreat · Accepted solution]

Hi @hmalissa,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out! I understand you're using your HP DeskJet 4230e via USB only (with Wi-Fi disabled), and while printing works fine, you're encountering a scanner connection error in the Windows Scan app. This issue is likely related to driver limitations or Windows 11 (24H2) compatibility with the USB scan interface.

Recommended Steps to Resolve the Scanner Issue:

1. Install the Full Feature Software and Drivers

The default Windows driver may support printing but not scanning. Please install the full driver package from HP:

👉 HP DeskJet 4230e – Full Software Solution (Windows 11): HP DeskJet 4230e All-in-One Printer Software and Driver Downloads | HP® Support

• Disconnect the USB cable before installing.
• Run the installer and connect the USB cable only when prompted.

2. Use the HP Smart App for Scanning

Even over USB, the HP Smart app can detect and use the scanner more reliably than the Windows Scan app.

• Download from the Microsoft Store – HP Smart - Free download and install on Windows | Microsoft Store
• Open the app, add your printer, and try scanning from there.

3. Check Windows Services

Ensure the Windows Image Acquisition (WIA) service is running:

• Press Win + R, type services.msc, and press Enter.
• Locate Windows Image Acquisition (WIA).
• Right-click > Start (or Restart if already running).

4. Try Windows Fax and Scan

• Press Win + S, search for Windows Fax and Scan.
• Try scanning from there as an alternative to the Windows Scan app.

For more help, please use the link shared: HP printers - Scanner not found or connected (Windows, macOS) | HP® Support

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[hmalissa]

Thank you.

[VikramTheGreat]

Hi @hmalissa,

You are welcome,

If you require any assistance in the future, please keep us posted.

Please click “Accepted Solution” if you feel my post solved your issue; it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support