Solved: HP Deskjet 2630 scan problem - HP Support Community

yves0 · ‎01-19-2020

Hello,

When I try to scan more than one page, I cannot chose the "+" sign at he bottom.

Standard it keeps showing the "X" sign.

How can I solve this?

greenturtle · ‎01-19-2020

Hi,

Thanks for using the HP Support Community.

Are you scanning a JPEG or PDF? If it's JPEG, you will not be able to add pages,

Refer to this Resource on how to Scan multiple pages

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

greenturtle · ‎01-19-2020

Hi,

Thanks for using the HP Support Community.

Are you scanning a JPEG or PDF? If it's JPEG, you will not be able to add pages,

Refer to this Resource on how to Scan multiple pages

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

yves0 · ‎01-20-2020

Thank you.

I was scanning a PDF.

The video was clear; I allready did it as shown.

My problem is, as indicated in my first mail, is that i cannot chose "the add button"; it stays standard on the "delete button" (see also the attachment in my first mail).

Yves

yves0 · ‎01-20-2020

Hi

I think I found a solution.

I changed everything to the factory settings, and now it works again.

Yves

greenturtle · ‎01-20-2020

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

HP Deskjet 2630 scan problem

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