HP Deskjet 3050A won't scan.

[john1347]

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@john1347 wrote:

when i click on icon i get message scanner is currently in use but it is not

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& the power light goes dim & then bright verey slowley

[Mooshi]

Hello all! I have found that if you are using the cable, but the wireless is on sometimes the printer will not recognize the computer. If you turn the wireless off it forces the printer to recognize the cable 🙂 Hope this helps! 

[kat041497]

Re: HP Deskjet 3050A won't scan. when on wireless, and i can not get even my documents to be sent by email when i scan wired. what should i do ? it all worked before with no problem . then I moved back to my mothers when she died and i can not get it to work.

[kat041497]

I have a hp touchsmart 310 PC and it the same one I bought when I got my deskjet 3050A

[cattank]

is there a link for windows 10 please?

[wysteff]

Dear HP:

Please assist us with this problem.

Your LaserJet 3050 is a great printer, but now that I've upgraded to windows 7,

IT WILL NOT SCAN.

I try using the Windows 7 scanner and it tries to scan but then it stops and automatically cancels every time.

I tried finding updated software but that doesn't work either.

[pschnob]

I have a 64-bit Win10 system a Deskjet 3050A J611 printer/scanner (not sure if it's a 611a 611b or 611g as the tag on the rear doesn't say..but seems HP provides the same driver regardless so...).

I've connected it via USB and installed the Win10 64-bit HP drivers here: http://support.hp.com/us-en/drivers/selfservice/HP-Deskjet-3050A-e-All-in-One-Printer-series---J611/... and got the printer working but not the scanner.

HP support assistant detects the printer/scanner and says the software is up to date but HP print & scan doctor says there is a scanner driver error but offers no solutions..  When I click copy/print on the 3050 it works so the scanner is physically ok.. When I click scan on the scanner it says 'computer not found' but the computer can print to it so they're definitely connected...  

I've tried a bunch of different things to no avail: windows fax scan doesn't work, I could install scanner drivers if I had ini files but HP doesn’t provide those, I went to Windows Scanners & Cameras and the 3050 is listed..i clicked on it and tried to get it to do anything (scanwise) but again no deal, I then tried installing just the basic driver but it woudln't let me and said ‘can’t detect device’ even though i was then able to print to it?!  I thought I might try the Win7 or 8 64-bit drivers but HP provides the same install file for Win7-10 so...

I've rebooted, disconnected & reconnected USB, power cycled the printer/scanner but no deal...seems the Win10 64-bit drivers have an issue?  Wish the HP print & scan doctor was more helpful...   Has anyone else had this problem?  If so suggestions?  Thx!

[dmince123]

it just does nothing

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@007OHMSS wrote:

See if you can scan using the information here:

Multifunction Printers

Win 8: c03511921 http://support.hp.com/us-en/document/c03511921

Win 7: c03476857 http://support.hp.com/us-en/document/c03476857

Win Vista: c03517146 http://support.hp.com/us-en/document/c03517146

Win XP: c03517150 http://support.hp.com/us-en/document/c03517150

Laserjet Multifunction Printers

Win 8: c03755019 http://support.hp.com/us-en/document/c03755019

Win 7: c03584750 http://support.hp.com/us-en/document/c03584750

Win Vista: c03584647 http://support.hp.com/us-en/document/c03584647

Win XP: c03584350 http://support.hp.com/us-en/document/c03584350

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[7max7]

Every HP support link that I click goes to a page that says "Error 404: There is no content available."

[DavidSMP]

Hi @7max7,

Allow me to welcome you to the HP community.  A very good day to you. I understand that you require assistance regarding scanning issues with your HP printer. It will be a delight to assist you.

Good description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is a privilege to share this platform with you.

For starters, I will require more information regarding this to assist you better.

• Please provide the complete printer model and the operating system that is being used to assist you better.
• Have you tried to make copies directly from the printer without any communication from the computer?
• Have you tried to scan multiple documents and checked?
• Is it a wired, wireless or USB connection?

Please perform a hard reset on the printer by following these steps.

1. Turn on the printer.

2. Wait until the printer is idle and silent before you continue.

3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

4. Remove the ink cartridges from the printer.

5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

6. Wait at least 60 seconds.

7. Plug the power cord back into the wall outlet.

    NOTE:

   HP recommends connecting the printer power cord directly to a wall outlet.

8. Reconnect the power cord to the rear of the printer.

9. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

11. Reinsert the ink cartridges, and then close the ink cartridge access door.

12. If you receive a prompt to print a calibration page, do so.

13. If you disconnected the USB cable, reconnect it to the rear of the printer.

For now to isolate that there is no hardware issue with the printer please make a few copies directly from the printer if the printer has a copy option.

• Please try to make a few copies directly from the printer without any intervention from the computer. Please place the required document face down on the flatbed scanner and touch the copy button. If it copies fine, then the issue could be software related.

Please check if it copies fine. If it does not, then please contact HP phone support to either get the printer replaced or the cartridge replaced.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

If it copies fine please, keep me posted. Please provide the required information to assist you further.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead.