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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-11-2018 03:50 AM

HP Recommended
Product: HP Deskjet 3632
Operating System: Microsoft Windows 7 (64-bit)

Hi, I was going to scan some photos as bitmaps but the HP Scan program that came with my Deskjet 3632 printer does not provide that image type output, only Jpeg and pdf.  Am I missing something or is that not an option with this printer?  Thank you.

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Accepted Solutions

‎03-11-2018 09:48 AM

HP Recommended

Select Everyday Scan from HP Scan.  Now select File Type and you will find BMP.

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3 REPLIES 3

‎03-11-2018 07:10 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

The HP Scan  software only supports "Save as PDF" or "Save as Jpeg" as pointed out.

 

However, you can still scan in BMP format by using the Windows scan.

 

Follow these steps :

 

1. Go to Windows Control Panel > Hardware and Sound > Devices and Printers

 

2. Right click on your printer and select Start Scan  (you may see some scan settings propmt but just click OK)

 

3.  Select BMP under "File type" and scan!

 

Right Click and select Start scanRight Click and select Start scanSelect BMP under "File type"Select BMP under "File type"

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎03-11-2018 09:48 AM

HP Recommended

Select Everyday Scan from HP Scan.  Now select File Type and you will find BMP.

Was this reply helpful? Yes No

‎03-11-2018 11:21 PM

HP Recommended

Thanks @sabretooth04  Always learning new things everyday!

 

Hi @Bob1936AD,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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