HP Deskjet 3700 all in one

[Georgieb]

When I try to scan a document I get the message "access denied"

[A4Apollo]

Hey there! @Georgieb, Welcome to the HP Support Community.

Are you using a shared printer?

What is the location you are trying to import scan documents?

Are you using an Administrator Account?

Try the steps recommended below.

Reset the printer

Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Also, uninstall the printer software from the root level on the PC and install the full feature printer software. (Windows Only)

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 
 

Download and install the full feature printer software using this link. Click Here

Lastly, if you are using a Windows PC, try scanning using the HP smart app.

Refer this article to know more information about using HP smart app. Click Here

Let me know how it goes!

Have a great day ahead! 🙂

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