Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-02-2020 03:57 AM

HP Recommended
Product: Deskjet 3720
Operating System: iOS

Hi all.

 

Was able to scan using the HP Smart app for many weeks.  Recently moved to HP Instant Ink and ever since I am now no longer able to scan.  The app says the printer is connected and ready.  The HP Network configuration page I printed didn't indicate any errors.

 

When I go to 'scan' it says 'printer is not available'.  Doesnt matter how many times I referesh.

 

Have deleted and reinstalled the app, made no difference.

 

Does anyone have any suggestions? Thanks so much

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-03-2020 09:23 AM

HP Recommended

@GemmaK, Welcome to HP Support Community!

 

Most of the iOS scanning issues can be resolved by simply performing a network power reset. Here is how to do it:

1.) Turn off your iOS device, Printer, and Router.

2.) Unplug the power from the back of the router, wait for 10 -15 seconds.

3.) Connect the power cable back to the router, turn on the router first. Wait till the router to initialize.

4.) Turn on Printer and iOS device, try to scan.

 

Also, let's try updating printer firmware and iOS devices, you may use the links below to updating printer firmware and iOS devices:

Update printer firmware

Update iOS

 

Try scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎07-03-2020 09:23 AM

HP Recommended

@GemmaK, Welcome to HP Support Community!

 

Most of the iOS scanning issues can be resolved by simply performing a network power reset. Here is how to do it:

1.) Turn off your iOS device, Printer, and Router.

2.) Unplug the power from the back of the router, wait for 10 -15 seconds.

3.) Connect the power cable back to the router, turn on the router first. Wait till the router to initialize.

4.) Turn on Printer and iOS device, try to scan.

 

Also, let's try updating printer firmware and iOS devices, you may use the links below to updating printer firmware and iOS devices:

Update printer firmware

Update iOS

 

Try scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎07-03-2020 12:07 PM

HP Recommended

Thanks so much, it worked!

Was this reply helpful? Yes No
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