HP Deskjet 4152e not Faxing

[HarryFin27]

My new Deskjet 4152e is  not faxing docs.  I scanned 3 docs using HP Smart App, then clicked FAX.

Nothing happens!   My printer is connected to internet, but I don't find a way to enter FAX # and send.

Please help...need to Fax today

Thanks!

[Betty0610]

@HarryFin27

Welcome to the HP Support Community.

This document should help you: https://www.hpsmart.com/us/en/mobile-fax

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[HarryFin27]

When I tried the Mobile Fax Tab to send a fax, I received error message that "request did not go through; try again",  even though my 1000Mbs internet is working well..   

When I tried again, error message was " HP Cloud service will not load"  

Yesterday I received error message that I "can only send Fax from my HP Deskjet 4152e if  have a Land Line!"

But I bought the HP printer because I understood it would send Faxes without Land Line if I have internet access, which I do.  

This is all very confusing!

This is all very confusing!

[Betty0610 · Accepted solution]

Did you go through the link I gave? Here's another link that might help: https://support.hp.com/hr-en/document/ish_2408253-2225429-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[HarryFin27]

Thanks again.   I discovered problem while experimenting:    Mobile Fax only works with PDF format , not w/ Word or jpg docs!

It would have been a huge time-saver if  App had notified me up front as soon as I tried to send Word doc.  Instead, I had to figure this out in several steps.    First,  App does cannot even find a Word doc (which caused a lot of frustrated searching!!).   

After I realized the problem was the App and not my filing system,  I printed doc and scanned, creating a jpg copy (my scanner's default).   When I tried to upload this into App, I received error message SFSWS-FE-400.   AFter finding Table of error messages, I learned about the PDF issue.

Although I appreciate Fax capability (and HP Community help),  I think App could be improved by clearly informing sender of Format issue!

[Betty0610]

Sure. Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)

[HarryFin27]

Thanks again for your help!   It's great to get expert help while climbing the "learning curve".   Also a great cure for "operator error"!!