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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-01-2017 11:26 AM

HP Recommended
Product: Deskjet GT 5810
Operating System: Microsoft Windows 7 (64-bit)

This is the first HP deskjet i bought and i really dissapointed. i can't scan with it, it always says "unable to communicate with the scanner". I have followed the guide to use the HP print and scan doctor, but it doesn't fix the problem. i have also reinstall the driver many times, but the problem still exist.

Can someone guide me to fix it? i really need to scan

2 people had the same question
1 REPLY 1

‎11-02-2017 10:13 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Try this :

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
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