HP ENVY 4500 Series printing problems

[mysshall]

My printer last worked fully on Apr 16 2020.  I usually use it to print recipes from Web sites, Scan save and print receipts and copy and save files a few times a month. Since early May it no longer will print files I download from web or emails but will print items I scan and save and all documents saved previously. I uninstalled /reinstalled printer but it did not help. I also updated my PC to Microsoft Build 1909 from 1903 and that did not help

I would appreciate any  help as I am not very tech savvy

Thank you

Mysshall

[Betty0610 · Accepted solution]

@mysshall

Welcome to the HP Support Community.

Does this happen from a specific web browser or all web browsers? Have you tried different email addresses as well?

Meanwhile try these steps: 

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[mysshall]

Thank you for your reply to my post this afternoon and it helped me  solve my issue. I switched Browser from Chrome to Edge and had no issues printing from Web, email etc.   I then uninstalled and reinstalled Chrome and checked if it would print from Web, email etc and it worked fine. This confirmed my issue was Chrome Browser.

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)