HP ENVY 4512 Not Scanning

[ChipPiano5]

I was able to use my scanner two weeks ago and havent needed until today. Now when I try to use the scanner it wont work! Are there any fixes or has anyone else had this issue? The printer/scanner is not that old. Please advise. Thank you!

[Riddle_Decipher]

@ChipPiano5 Did it stop working after the last update? If not, here's what you need to do:

Run the Print and Scan Doctor

Download and run HP Print and Scan Doctor  to automatically diagnose and resolve printer hardware and connection issues.

1. Review the status of each test result.

   • : The printer passed the test.

   • : An issue was discovered and automatically repaired.

   • : The test failed and required user action, but the step was skipped.

   • : An issue was found. Follow the instructions to resolve the issue.

2. Load an item on the scanner glass, and then click Test Scan to confirm the scanner is working.

Try to scan. If these steps did not resolve the issue, continue to the next step.

Restarting the computer and printer/scanner can resolve a missing scan settings error.

1. Turn off the printer/scanner.

2. Make sure the power cord connects directly to an electrical outlet and not through a surge protector or power strip.

3. Close all running programs on your computer, then shut down the computer.

4. Turn on the printer.

5. Turn on the computer.

Try to scan. If these steps did not resolve the issue, continue to the next step.

Temporarily disable firewall software on the computer

Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers. Use the Print and Scan Doctor to identify and temporarily disable firewall software on your computer.

1. Return to the Print and Scan Doctor, click Network, then click Troubleshoot Firewalls.

   Figure : Click Troubleshoot Firewalls in the drop-down menu

   

2. Click the name of any firewall software on your system that has an Enabled status, then click Disable.

   Figure : Example of the Troubleshooting Firewalls window

   

3. Try installing the HP driver and software again.

   • If the installation completed, consult the firewall software support to change settings such as security level, trusted zones, and open ports to allow communication with HP software and websites. After changing the settings, re-enable the firewall in the Print and Scan Doctor.

   • If the installation failed, the firewall software is not causing the issue. Re-enable the firewall in the Print and Scan Doctor,

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