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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-18-2022 11:47 AM

HP Recommended

HP ENVY 4520 PRINTER WONT CONNECT TO MY COMPUTER ANYMORE TO SCAN. BUT IT WILL PRINT FROM MY COMPUTER ?

WHAT DO I DO?

Category:
2 people had the same question
1 REPLY 1

‎07-30-2022 01:03 PM

HP Recommended

Hi @JCWAHLG,

 

Welcome to the HP Support Community

 

I understand you are facing a scanning issue with your HP ENVY 4520 Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Are you able to make a copy?
  • How is the printer connected to your PC?
  • Do you get any error messages when you try to scan?
  • Which application are you using to scan?
  • Try using HP Smart to scan
  • What operating system is running on your PC?
  • What device are you using?

While you respond to that, Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

 Use HP Print and Scan Doctor to check connectivity

  • Download HP Print and Scan Doctor.
  • Mac: Use Diagnose & Fix through HP Smart. Learn more here
  • Run HPPSdr.exe from the download location on your computer.
  • Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
  • If your printer is not listed, turn it on and click Retry.
  • If there is a connection problem, follow the instructions in the tool.
  • Click Fix Scanning.
  • Once done, go ahead and check if you are able to scan.

Update the printer firmware 

 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating printer firmware.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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