HP ENVY 5530 SCANNER/COPIER FREEZING

[TepLaw]

I have an HP Envy 5530 all in one printer. It's on network. I can print from my HP Envy m6 laptop. When I try to scan or copy a document the scanner freezes up. I reinstalled the driver but that does not help. When I ask it to scan or copy a document, the scanner bar travels from the left to the right but does not travel back to scan or copy the document.  Any help will be appreciated.

[mdavis2001]

I am having the same problem with my Envy 5530.  I have uninstalled, reinstalled, and run Print and Scan Dr about 10 times.

Print and Scan Dr can't get past the driver check or the printer status.  The other checks seems to be completed but the test scan doesn't work.

[asmita6658 · Accepted solution]

Hi @TepLaw

Welcome to the HP Support Community. I'd be happy to assist you with the canning/ copying issue. 

Let's try these steps -

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[TepLaw]

Don't know why but it solved the problem.  Even the Geek Squad could not fix this issue.

Thanks!!

[asmita6658]

Hi @TepLaw

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!