HP ENVY 5660 printer will print, but not copy. This printer will print from computer,

[1GTC]

HP ENVY 5660 printer will print, but not copy.  This printer will print from computer and IPhone. However, it won’t make copies from the printer. The scanner bar goes across the glass and is lit up, but it will no longer make a copy. All pages shoot out blank. 

[praveen196]

@1GTC Welcome to HP Community!

I understand that you are unable to make the photocopy.

Please perform the hard reset and check.

Turn the printer on, if it is not already on. 

Wait until the printer is idle and silent before you continue. 

With the printer turned on, disconnect the power cord from the rear of the printer. 

Unplug the power cord from the wall outlet. 

Wait at least 60 seconds. 

Plug the power cord back into the wall outlet. 

Reconnect the power cord to the rear of the printer. 

Turn on the printer, if it does not automatically turn on. 

Wait until the printer is idle and silent before you proceed 

Also, update the firmware and check.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[praveen196]

@1GTC

I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help. 

  

Cheers 🙂 

[1GTC]

My printer still does not work. I tried all of your recommendations.

[1GTC]

I tried all of your recommendations and the printer does not print copies. 

[1GTC]

I did these steps and it still does not print copies.

[praveen196]

@1GTC

I understand your concerns.

I would suggets you contact our phone support and check for the support option.

Or you can contact the local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have  a nice day!!